Talkdesk Healthcare Experience Cloud™ Reimagines the Patient Experience
First enterprise-grade contact center solution purpose-built for the healthcare industry
- Secure, digital-first platform combines healthcare-specific capabilities, pre-trained artificial intelligence (AI), and out-of-the-box integrations with electronic health records (EHR)
- Connects patient data from all channels to power synchronized, intelligent interactions that are personalized and convenient
- The launch of Talkdesk Healthcare Experience Cloud and coinciding launch of Financial Services Experience Cloud™ signal a game-changing moment for customer experience, with the only products of their kind designed from the ground up to serve industry-specific needs
- Seamless integration with EHR systems for more personalized and proactive conversations
- Ready-to-launch healthcare workflows to proactively engage patients automatically on the channels they prefer, managing conversations efficiently at scale
- AI capabilities pre-trained with powerful medical-grade speech-to-text, Natural Language Processing, and sentiment analysis, allowing tailored and efficient patient self-service
Healthcare Experience Cloud Providers also helps providers impact every component of the Quadruple Aim:
- Better Outcomes – With a 360-degree view of each patient, contact center staff are empowered with vital information needed to enhance the quality of care and deliver better patient outcomes, while delivering higher levels of patient satisfaction and activation.
- Improved Patient Experience – Hospital contact center teams can instantly see vital detailed clinical and demographic data from the EHR, facilitating more tailored and patient-centric conversations. Patients can also interact with the healthcare organization through their channel of choice, with always-on access, making the experience convenient, easy, and friction-free.
- Improved Clinical Experience – Staff can see a single view of patient interactions across channels, with actionable context, and recommended actions to make conversations easier and more efficient.
- Lower Costs – Providers can more efficiently serve patients with AI-powered self-service capabilities across digital and voice channels, while automating agent workflows. Core contact center functions such as scheduling, reminders, wayfinding, post-discharge follow-up, referral management, and satisfaction surveys can all be powered by Talkdesk Virtual Agent™ and supported by staff using Talkdesk Workspace™ to improve care plan adherence and reduce no-shows.
The introduction of Talkdesk Healthcare Experience Cloud follows several key industry-related announcements made by Talkdesk in recent weeks, including new leadership appointments for healthcare strategy and product. Last month, the company announced its integration with Epic EHR and listing in App Orchard. The launch of Talkdesk Healthcare Experience Cloud and coinciding announcement of Financial Services Experience Cloud™ signal a game-changing moment for CX, with the only contact center products designed from the ground up to serve industry-specific needs.
Talkdesk Healthcare Experience Cloud will be featured throughout Opentalk 2021, June 15-16, with opportunities for attendees to learn more during multiple session formats.
- Attend the Opentalk June 15 featured session at 1 p.m. ET to begin reimagining the patient experience with Talkdesk
- Join the Opentalk June 16 roundtable at noon ET for a discussion on reimagining the patient and member experience
- Explore the new Talkdesk Healthcare Experience Cloud for Providers
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Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
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