Suki Launches “Suki Speech Service”
JUNE 25, 2020 JENNIVINE LEE SIMON
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Suki Launches “Suki Speech Service”
New Voice Platform Offers More Powerful AI Processing And Intent Extractor; Fastest, Most Accurate Voice Assistant In Healthcare
REDWOOD CITY, Calif. – June 25, 2020 – Suki, the leader in voice AI for health care, announced today Suki Speech Service (S3), a new voice platform for its digital clinical assistant powered by a new, industry-leading intent extractor and voice agent. On the heels of closing a $20 million Series B funding round this spring, Suki has made rapid progress using the funding to enhance its technology. S3 offers clinicians dramatically more flexibility in the voice commands they use and faster, more accurate command responses. This allows doctors to speak more naturally, the way they would with a colleague, and not have to remember rote commands.
The Suki digital assistant uses AI, natural language processing, and machine learning to create clinically accurate medical notes and quickly complete administrative tasks, such as retrieving patient information from the EMR. Across its user base, the digital assistant has lowered physicians’ average time per note from more than 13 minutes to just over 3 minutes (76 percent). S3 will allow Suki to further speed up physician workflows and create an improved, more intuitive user experience.
“We are proud to introduce what we believe is the most intelligent and responsive voice platform in healthcare,” says Jatin Chhugani, VP of Engineering at Suki. “We’ve incorporated cutting-edge AI concepts such as contextual subword embeddings, neural network-based fast classifiers, and entity extraction models to deliver an intuitive experience for doctors that saves them even more time.”
S3 now features its most accurate intent extractor, giving users greater flexibility in their commands. For example, a physician can say, “Suki, open my schedule,” or “Suki, show my calendar for today,” and Suki will understand the intent and execute the command. The platform’s intent extractor has been benchmarked at 99.5% accuracy, which is one of the highest among all digital assistants, regardless of sector. The new voice platform is not only more accurate, but also 54% faster.
“Suki continues to become more versatile. The new ability to give flexible commands and have Suki quickly and accurately carry them out has saved me so much time in my day, and makes it even easier for me to put my full attention on patients,” said Dr. Reza Kermani, a general surgeon in Palmdale, California. “I feel incredibly supported by the Suki team, and my entire practice has benefitted from adopting this new technology—from saved time, to increased revenue, to the very real reduction in burnout among our staff.”
Paired with the launch of S3, Suki is also announcing a series of new product capabilities for its digital clinical assistant, including:
- ICD-10 coding in a fast and easy way. Assigning ICD-10 codes is critical for both diagnosing and receiving proper reimbursement for services. Suki’s AI pulls a patient’s previous diagnoses so the doctor can easily add them, and can also automatically add the correct ICD-10 code when there is enough information.
- Integration with Epic’s EMR system through the App Orchard platform.
- Android mobile app, allowing clinicians who use an Android smartphone to complete their notes whenever and wherever they choose
Suki is a voice-enabled digital clinical assistant for doctors that lifts the burden of medical documentation and administrative tasks. Powered by artificial intelligence and natural language processing, Suki creates clinically accurate medical notes and quickly completes administrative tasks such as retrieving patient information from the electronic health record (EHR). Suki understands physicians, adapting to their specialty, clinical setting, and speaking style, becoming more personalized as they use it. Used in dozens of specialties, including family medicine, gynecology, orthopedics, ophthalmology, and cardiology, Suki has been shown to decrease claims denial rates by up to 19 percent by generating highly detailed clinical documentation 76 percent faster. Suki’s team includes technologists from Apple, Google, IBM Watson, and McKinsey, and physicians from the University of California, San Francisco and Stanford. Suki is backed by premier investors such as Venrock, First Round, Flare Capital Partners, Breyer Capital and Marc Benioff. To learn more, visit suki.ai, or follow us on AngelList, Facebook, LinkedIn, and Twitter.